Client Services Access

Welcome to the new Client Services access portal. Please select from the menu on the right of this page the application you wish to access. You will need appropriate credentials to access each system which were provided to you by IPkey when you subscribed to the service. If you do not have your credentials available, contact support@ipkey.com to obtain a replacement.

If you are interested in a service but are not a current subscriber, please click on the link 'more information...' to learn more about the service. You may also email us at info@ipkey.com or call (866) 330-1010.

Client Update

IPkey.com is in the process of upgrading the support we provide you, the client. We have listened to your experiences with IPkey and other support providers and want to ensure that you receive the best from us.

The foundation of our business is trust. Quite literally, your trust is what keeps us in business. Recently, I came across an interesting analysis of the ingredients of trust. These are competence, reliability and sincerity. Many of you have experienced failures in one of more of these areas with support providers. It seems to me that large companies concentrate on reliability, but sacrifice competence and sincerity. When you call, you do get through to someone (eventually!) but often it goes downhill from there. Personally, I can deal with an honest lack of competence, but there is no excuse for a lack of sincerity.

Being a small firm, our weakest area has been reliability, but we are working hard to improve. As we grow, we want to ensure that you experience the very best we can offer. To that end, we have been developing a new support plan. We will be contacting you soon to personally review the new procedure and listen to your comments.

Thanks,

Marcus Clarke

SRA
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